If your car is unavailable for a certain period of time, you have two options.
You can use the calendar feature to block the days/weeks you want it to be unavailable on the platform. You do this in host mode > vehicles tab > Availability.
You can temporarily deactivate it until you decide to return. You do this by requesting the deactivation through this form, and we will notify you by email when it is deactivated. When you want to reactivate it, you can request it through the app or web chat or by emailing [email protected]
Platform-Imposed Suspension and Reactivation
In addition to host-initiated deactivation, vehicles may also be suspended by TripWip for reasons such as:
Accumulation of strikes: This includes rejecting multiple booking requests or failing to respond to user inquiries ("No Response" status). If your vehicle has been suspended by the platform, follow these steps to request reactivation:
Complete the reactivation form: Access the reactivation form or ticket available on the TripWip platform.
Submit your request: Ensure all required information is provided in the form.
Await evaluation: The TripWip team will review your request and notify you of the reactivation status through the same contact method you used to submit the request.
You may also find useful:
Tips to Avoid Suspension
Respond to booking requests promptly.
Avoid rejecting requests without valid reasons.
Maintain clear and consistent communication with users. By following these tips, you can minimize the risk of suspension and ensure a smooth experience on the platform.