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Terms and Conditions - Argentina

This document sets forth the General Terms and Conditions (hereinafter, "GTC") under which you (hereinafter, "the Driver") will use the Services of the Platform of CARS MOVI SA, domiciled at Doctor Emilio Ravignani 1718, 4th Floor, Buenos Aires (hereinafter, "TripWip", both jointly referred to as "the Parties"), to contact Owners seeking to rent out their vehicles listed on the Platform.

1. Definitions

Driver: any natural person, legal entity or organization interested in renting a vehicle.

Owner: any natural person, legal entity or organization wishing to rent out a vehicle they own.

Platform: all the software tools made available to Drivers and Owners so that they can use the Services that TripWip provides over the Internet under the "SaaS" (Software as a Service) model.

Services: all intermediation services provided by TripWip to Drivers and Owners so that rental agreements for the Owner's vehicle(s) can be entered into, as described in this document.

Security Deposit: the security deposit required from the Driver in accordance with clause 7 (Security Deposit).

Insurance: the insurance policy that the Owner must take out in accordance with clause 8 (Insurance and damage to the vehicle or third parties).

Personal Data: information of any kind relating to identified or identifiable natural persons or legal entities that is considered as such under applicable law, meaning for these purposes any non-public information that originates from or is related to the content, performance and effects of these GTC and that may be disclosed orally, in writing or by any other means or through any medium, whether currently known or invented in the future.

Intellectual Property: includes, among others and without limitation, copyright and related rights, databases, inventions (patented or not); trademarks and trade names; know-how, industrial or trade secrets, compilations of information and any intellectual property right over software, its interface design, source code, object code, manuals and any other associated information or documentation.

Content: comprises, in the broadest sense, photos and videos of the vehicle, listing descriptions, comments, interviews with Owners or Drivers and any other material, information, data, text, music, sound, photographs, designs, drawings, graphics, video, messages or similar materials.

2. Scope of the services

TripWip provides Owners and Drivers with a Platform that allows Owners to get in touch with Drivers so that the latter may rent the Owner's vehicles within the national territory. TripWip is not the owner of the vehicles, does not have possession of them and does not offer them for rent. Therefore, the Parties accept that TripWip only provides intermediation Services between Owners and Drivers, without being a party to or intervening in the execution or performance of the rentals for any purpose other than setting some of the rules that they must accept and apply in their agreements when choosing to use the Platform.

It is expressly prohibited to use vehicles rented through TripWip to provide passenger transportation services through intermediation platforms or applications such as Uber, DiDi, InDrive, Cabify, among others. Using the vehicle for these purposes constitutes a breach of these Terms and Conditions and may result in the cancellation of the rental, the application of penalties and/or the exclusion of the user from the Platform. Furthermore, in the event of a claim, such use will not be covered by the insurance, and the Driver will be fully liable for all damages and losses that may arise.

3. Registration requirements

To register as a Driver, you must be over 18 years of age, have legal capacity to contract and hold a valid driver's license issued at least one year earlier. Foreign Drivers must hold a valid international driving permit issued at least one year earlier, and are responsible for its authenticity and validity. Additionally, in order to make the corresponding payment, the Driver must be the holder of an international credit or debit card accepted by the payment method (AstroPay or Mercado Pago). If the Driver represents a legal entity, a CUIT number (Argentine Tax Identification Number) will be required, which will be used to issue the invoice for the Services provided.

4. Account creation

To use TripWip's services, the Driver must have a computer or smartphone running iOS or Android. After accessing the Platform and accepting these GTC, the Driver must create a user account, for which the following personal data will be requested: name, date of birth, identity document (and CUIT if representing a legal entity), country of residence, city, address, email, mobile phone number, a photo of both sides of their driver's license, a selfie holding their driver's license and a password (hereinafter, "the Data"). Once the Data has been entered into the Platform, TripWip will have up to 72 hours to approve the application and send the corresponding notification to the Driver, after which the Driver may proceed to book a vehicle.

Drivers guarantee and are responsible for the truthfulness, validity, accuracy, authenticity and updating of the Data provided to TripWip. TripWip cannot guarantee the identity of Drivers; however, it may request additional information in order to verify or corroborate the Data provided by the Driver. In this regard, TripWip reserves the right to temporarily or permanently suspend, or even not approve, an account if it is unable to confirm the information provided, if it verifies that such information is false, inaccurate or fraudulent, or when MOVICAR SAS considers it to be high-risk for the proper functioning of the Platform.

To assess the risk associated with creating an account, TripWip may consider additional information regarding the applicant's financial and credit situation, using databases, internal checks or other assessment mechanisms. This assessment makes it possible to determine whether the Driver represents a high risk to the Platform or to third parties and may influence the decision to approve or reject the account.

5. Rental price

The rental price is set by the Owner, who may choose either to set the price automatically according to supply and demand using artificial intelligence models provided by the Platform, or manually at their own discretion.

6. Mileage and fuel

The daily rental price shown on the Platform includes a standard limit of 300 km per day. If unlimited mileage is not included and the 300 km daily limit is exceeded, the Driver will be charged an extra fee of USD 0.25 (twenty-five US cents), or its equivalent in Argentine pesos, per extra kilometer driven, on behalf of the Owner.

For rentals whose duration is not an exact number of days, the included mileage limit will be calculated in proportion to the contracted time. That is, a 12-hour rental will include 150 km; a 6-hour rental, 75 km; and so on.

The Owner may include unlimited mileage or a different limit, but this must be specified in the description of the vehicle listing.

The Owner undertakes to deliver the vehicle to the Driver with a full fuel tank. In turn, the Driver must return it in the same way. If the vehicle is not returned with a full fuel tank, the Driver will be charged the fees set by the Owner and, at TripWip's discretion, the claim may not exceed the country's average price for a maximum of 50 liters.

If the vehicle is not returned with a full fuel tank, the Driver will be charged the following fees in favor of the Owner: tank below full but above ¾: USD 10; tank below ¾ but above ½: USD 20; tank below ½: USD 40. All amounts expressed in USD in this document will be converted into Argentine pesos at the official exchange rate.

In all cases, the Owner must charge the Driver the amounts corresponding to fuel shortfalls or excess mileage at the time of return, issuing the corresponding receipt.

In the event of discrepancies between the Owner and the Driver, the procedure set forth in clause 15 (Vehicle delivery and return) must be followed, and TripWip's mediation may be requested so that, where applicable, the charge is made on behalf of the Owner by applying the Security Deposit, in accordance with clauses 18 (Dispute mediation and use of the Security Deposit) and 19 (Claims, Charges and Penalties).

If, exceptionally, the Owner does not deliver the vehicle with a full tank, the Driver will not be required to return it with a full tank, but rather in the same condition in which the vehicle was received. In this case, the fuel shortfall charges mentioned above will not apply.

7. Security Deposit

At the time of booking a vehicle, TripWip may, on behalf of the Owner or Commercial Owner, place a hold on the Driver's credit or debit card for a total amount of between USD 500 and USD 2,000 as a security deposit. The hold will take effect three days before the initial delivery of the vehicle and will be released two weeks after its return, provided that no claims have been filed by the Owner or Commercial Owner within the periods set forth in clause 11 (Tolls and fines) and clause 19 (Claims, Charges and Penalties), and no incidents have been reported under clause 17 (Reporting damage or incidents with the vehicle). If the security deposit hold cannot be placed three days before the start of the rental, the charge will be attempted on each consecutive day, and the booking will be cancelled if none of the attempts succeeds.

This security deposit hold, regarding the application and use of the deposit held by TripWip, is for the use of the Owner and of TripWip in accordance with the criteria of each company providing the service in a partnership relationship, pursuant to their contractual clauses. Both parties will have a say in the use of the security deposit held, according to the criteria for charging the Driver for fees arising from the use of the vehicle, such as fines, tolls, damages and deductibles, among others.

8. Insurance and damage to the vehicle or third parties

TripWip is not an insurance company and does not insure Owners or Drivers; the Owner and the Driver are the parties insured by the policy provider. The policy may be taken out by the Owner in the case of a commercial host, or through Río Uruguay Seguros, a company authorized by the Argentine Superintendency of Insurance (Superintendencia de Seguros de la Nación), which provides a policy for rentals made through TripWip.

The Insurance coverage is intended to protect Owners and Drivers against damage caused to their vehicle or to third parties within the national territory (except for the exclusions set forth in the insurance policy).

The Driver shall be liable to the Owner for all damage sustained by the vehicle or caused to third parties during the rental period that is not covered by the insurance policy.

The Driver acknowledges that they will be solely civilly or criminally liable and will hold TripWip and the Owner harmless from any damages or penalties that may arise from their acts or omissions in connection with the use of the vehicle.

In particular, and without limitation, the Driver shall be liable for any civil or criminal liability that may be attributed to them for violations or damage to the vehicle or third parties arising from the consumption of alcohol, drugs, medication or other substances that may affect their ability to drive, as well as for any breach of traffic regulations or any other intentional or negligent conduct not covered by the Insurance policy.

If any damage sustained by the vehicle or third parties is covered by the Insurance, the Driver must bear all costs associated with the payment of the deductible, excess or other costs related to activating the Insurance, which are calculated based on the commercial value of the vehicle, up to a maximum of 5% of its value and capped as follows: USD 1,125 for Sedan or Compact cars, USD 1,600 for SUVs and up to USD 3,500 for luxury cars. These amounts may be deducted from the Security Deposit or charged in accordance with clause 18 (Dispute mediation and use of the Security Deposit).

The Driver must always report any damage to the Insurance company and also report any incident to the Platform. If the Owner identifies damage not reported by the Driver, the Owner will have 24 hours from the end of the rental to report it to the Platform and request a review, in accordance with clause 19 (Claims, Charges and Penalties).

Rentals will be subject to the Insurance policy taken out by the Owner, with full coverage being required. In the event of incidents or third-party claims during the rental period, the parties must proceed in accordance with the Insurance policy. In addition, the Commercial Owner of the rental vehicle may require the Driver to accept additional conditions to ensure the integrity and security of the insurance policy service.

These additional conditions may include, but are not limited to:

Identity and background verification: the Owner may ask the Driver to submit additional documentation to verify their identity and background, such as an identity document, a valid driver's license and a criminal record certificate.

Compliance with safety regulations: the Driver must accept and comply with all safety regulations established by the owning company, including but not limited to the use of seat belts, compliance with speed limits and other applicable traffic rules.

Preventive maintenance and periodic inspections: the Owner may require the Driver to follow a schedule of preventive maintenance and periodic inspections of the vehicle, thus ensuring its proper operation and safety during the rental period.

Incident reporting: in the event of any incident, accident or damage to the vehicle, the Driver must report it immediately to the Commercial Owner and follow the established procedures for handling claims and incidents.

Exclusive use by the authorized Driver: the Driver must accept that the vehicle may only be used by the person authorized in the rental agreement, and assignment or subletting to third parties without the express consent of the Commercial Owner is prohibited.

Usage restrictions: the Owner may establish specific restrictions on the use of the vehicle, such as geographic limits, use in risky activities and adverse weather conditions.

Failure by the Driver to comply with these additional conditions may result in the immediate termination of the rental agreement and in the Driver's liability for any resulting damage or loss. Acceptance of these additional conditions will be an essential requirement for formalizing rentals with companies through the TripWip Platform.

In the event of material damage to or theft of the vehicle, the Driver must immediately notify the competent police authority, as well as the Owner and TripWip. The Driver undertakes to cooperate with the police, the Owner and TripWip in any investigation related to the incident.

Coverage:

Below are the details of the coverage of the policy taken out with Río Uruguay Seguros (RUS), in compliance with the regulations set forth in Resolution S.S.N. No. 551/2024.

Term: 08/01/2025 to 08/01/2026 – Use: peer-to-peer rental through TripWip.

Includes:

  • Civil Liability: up to ARS 160,000,000 per event for injury/death of transported and non-transported third parties and damage to third-party property. Includes the mandatory insurance under Law 24,449.

  • Damage, Fire, Robbery or Theft: coverage for total and partial loss.

  • Deductible: 5% of the insured amount for partial damage (except fire and partial robbery/theft, with no deductible).

  • Hail: up to the insured amount, 2 events per year.

  • Windows and locks: replacement as new, up to 3 events per year.

  • Wheels: replacement of up to 4 wheels per year due to robbery/theft, without depreciation.

  • Misappropriation: covers the willful failure to return the vehicle by an authorized person. Limit ARS 25,000,000, deductible ARS 5,000,000 (1 event/year).

  • Assistance: roadside assistance for breakdown or accident (subject to conditions), towing, extraction and assistance in neighboring countries. Includes traveler assistance in case of vehicle immobilization.

  • Maximum insured amount: ARS 50,000,000 per unit.

Repairs:

The decisions issued by the repair shops associated with the insurer contracted by the Owner will be considered objective and impartial with respect to the parties involved. Such decisions will be deemed the most accurate, fair and responsible solution, ensuring the quality of the vehicle repair and prioritizing transparency throughout the process.

Types of insurance:

In the event of an incident, the Driver of the rental is responsible for paying the deductible. TripWip is not an insurer and does not issue insurance policies. However, we offer products and services designed to mitigate risks and reduce costs associated with the use of the insurance policy of Owners and Drivers on our Platform. The premium insurance options available through TripWip do not replace the coverage of a traditional insurance policy, but rather work as complementary solutions that may include: reduced deductible costs in the event of incidents, assistance with incident-related procedures and additional protection against certain events not covered by standard policies. The types of coverage the Driver may purchase on the Platform are: Basic, Gold and Platinum.

What does each insurance cover?

  • Basic: the base insurance policy, which includes full protection for your trip. Deductible: USD 1,500 for sedan or compact cars, USD 1,800 for SUVs and USD 3,500 for luxury cars.

    • Civil liability

    • Damage protection

    • Does not cover:

      • Protection for windshield, windows, lights and tires

      • Lost keys

      • Medical expenses

  • Gold: deductible of USD 750 for sedan or compact cars, USD 900 for SUVs and USD 1,750 for luxury cars.

    • Civil liability

    • Damage protection

    • Passenger medical expenses

    • Does not cover:

      • Protection for windshield, windows, lights and tires

      • Lost keys

  • Platinum: deductible of USD 500 for sedan or compact cars, USD 480 for SUVs and USD 1,300 for luxury cars.

    • Civil liability

    • Damage protection

    • Passenger medical expenses

    • Protection for windshield, windows, lights and tires

    • Lost keys

To learn the details and scope of each clause under each policy, including those of commercial hosts, it is the user's responsibility to request additional information from the TripWip team.

9. Vehicle requirements for rental

By accepting these terms and conditions, the Owner represents and warrants that the vehicle offered for rent meets the following conditions:

General condition: the vehicle is no more than 10 years old and is in perfect mechanical and structural condition, fit to be driven safely by a third party, without posing any risk for its use.

Original parts: all parts of the vehicle are original or equivalent parts approved by the manufacturer, including the braking, suspension and tire systems and any other safety-critical component.

Maintenance: the vehicle has received proper maintenance according to the manufacturer's recommendations and has no known defects at the time of being listed on the Platform.

Disclaimer: TripWip will not be liable for, nor will it manage charging the Driver for, mechanical failures during a rental in the case of vehicles that are more than 10 years old or have more than 150,000 kilometers and have not been mechanically inspected at a repair shop validated by the Platform prior to being listed. The Owner understands and accepts that, in the absence of such inspection, any mechanical failure will be borne exclusively by the Owner, in accordance with clause 9.1 (Mechanical failures).

9.1 Mechanical failures

To protect the interests of Owners and Drivers, TripWip establishes the following protocol for mechanical failures:

  1. Report, initial inspection and security deposit hold. If the Owner suspects that a mechanical failure was caused by misuse by the Driver, the Owner must report it to TripWip within the 24-hour period set forth in clause 19 (Claims, Charges and Penalties) and may request a mechanical inspection at the official repair shop designated by TripWip. When the failure is reported, the Driver's security deposit will be held while the assessment is carried out. The Owner has 7 days from the return of the vehicle to carry out the inspection and report the findings to TripWip.

  2. Coordination and payment of towing costs. If the vehicle needs to be towed to the repair shop, the Owner will initially bear the towing costs until responsibility for the failure is established through the inspection. If the inspection determines that the failure was caused by misuse by the Driver, the Owner may recover these costs from the amount held from the Driver. If it is concluded that the failure is the result of normal wear and tear of the vehicle or negligence by the Owner (such as lack of maintenance), the Owner must bear the costs in full.

  3. Roadside assistance. In the event of mechanical failures during a rental, the Driver must first contact the Owner to use the Owner's private roadside assistance service. If a more detailed mechanical assessment is required, it must be carried out at an authorized repair shop.

  4. Management of charges for mechanical failures. TripWip will manage charging the Driver for repair costs provided that the vehicle meets the requirements set forth in clause 9 (Vehicle requirements for rental).

  5. Counter-inspection by the Driver. The Driver has the right to request a counter-inspection to dispute the result of the initial inspection and establish responsibility. If the counter-inspection determines that the failure was not caused by the Driver, the Driver will recover the amount held.

  6. Dispute resolution. In the event of discrepancies between inspections, TripWip may appoint an independent repair shop or expert to issue a final decision. Decisions made by TripWip will be final and binding on both parties.

10. Vehicle use conditions

The Driver undertakes to:

  • Not allow third parties not authorized by the Platform to drive the vehicle.

  • Comply with traffic laws and road safety regulations.

  • Not use the vehicle for commercial purposes not authorized by the Owner.

  • Not take part in competitions, races or any activity involving extreme use of the vehicle.

  • Not transport illegal or hazardous substances.

  • Not carry out repairs on their own without the prior authorization of the Owner or Commercial Owner.

The following, among others, are considered misuse of the vehicle:

  • Ignoring dashboard warnings: failing to act on visible signs of problems can worsen mechanical failures.

  • Sudden acceleration or aggressive driving: this type of driving causes unnecessary wear on the vehicle.

  • Overloading the vehicle: carrying more passengers or cargo than permitted can cause structural or mechanical damage.

  • Not following the recommendations of the Owner or the Platform, such as checking fluid levels or avoiding specific harmful practices.

  • Using incorrect or low-quality fuel: this can negatively affect the performance of the engine and essential components.

  • Returning the vehicle in poor condition: for example, with insufficient fuel levels or extremely dirty.

  • Not reporting mechanical failures in time: ignoring or delaying the reporting of problems can aggravate avoidable damage.

The Owner is responsible for keeping the vehicle in safe and operational condition. The Driver must notify the Owner and TripWip of any mechanical problem or maintenance need that arises during the rental.

11. Tolls and fines

Drivers must bear the costs of tolls and of any fines imposed for breaches of traffic regulations during the rental period. All vehicles listed on the Platform must have an active electronic toll device. At the time of delivery of the vehicle, the Owner will agree with the Driver on the amount to be loaded onto the electronic toll platform, and the Driver will bear such cost by paying it directly to the Owner.

If, during the rental period, the vehicle incurs traffic fines or toll debts not previously agreed upon, the Driver must take responsibility and pay the amount directly to the Owner, requesting the corresponding payment receipts. If this does not happen, the Owner may report the fine or toll to the Platform and request reimbursement, whereupon the charge will be ordered on behalf of the Owner or Commercial Owner and, once verified, TripWip will charge the Driver's payment method directly.

The Owner will have up to 90 days from the publication of the fine in the traffic violation registry of the Argentine Republic to claim a traffic fine from the Platform. For toll debts not previously agreed upon, the Owner will have up to [30 (thirty)] calendar days from the end of the rental to claim them from the Platform, attaching the corresponding usage statement or receipt. Once the Driver has been informed of the debt related to the rental, the Driver must pay it immediately, and the Platform will have 20 business days to pay the Owner the amount recovered for the fine or toll.

The Driver accepts and acknowledges that the Security Deposit and any charge ordered in accordance with the preceding paragraph are made on behalf of the Owner. Accordingly, decisions regarding any holds or payment orders are the sole responsibility of the Owner. In the event of disagreement with the decision made, the Driver must file a claim directly with the Owner or Commercial Owner, without prejudice to any mediation that TripWip may carry out in an attempt to resolve the dispute.

12. Booking procedure

A Driver who wishes to book a vehicle must select it using the following filters on the Platform: area, vehicle type, delivery method, return method and rental dates. TripWip will show the available vehicles according to the Driver's needs, indicating the total price of each one. The Driver will then choose the vehicle, make the booking and pay a portion of the total rental amount through Mercado Pago. TripWip will send a request to the Owner, who must accept or reject the booking within 8 hours. The Driver may make multiple bookings, but once one of them is confirmed, the Driver must cancel the other pending ones. Once the booking is accepted, TripWip will issue, on behalf of the Owner, the payment order and the corresponding Security Deposit hold, and will then put Owners and Drivers in contact so that they can agree on how the Driver will pay the Owner the remaining balance of the rental price, requesting the corresponding receipt from the Owner if necessary.

13. Payment method

Upon the Owner's confirmation, the Driver will receive a notification asking them to approve the payment of the remainder of the total rental amount through Mercado Pago, thus confirming the booking, and the Owner and the Driver must agree on how the remaining balance will be paid. The Driver accepts that their payment method will be stored and tokenized by Mercado Pago, ensuring its complete confidentiality. TripWip may use this stored payment method to make charges on behalf of the Owners in the cases set forth in clauses 6 (Mileage and fuel), 8 (Insurance and damage to the vehicle or third parties), 9.1 (Mechanical failures), 11 (Tolls and fines), 18 (Dispute mediation and use of the Security Deposit) and 19 (Claims, Charges and Penalties). The Platform reserves the right to select, at its sole discretion, which types of cards will be accepted as a payment method on the Platform. TripWip is not responsible for any additional charges that may arise from currency conversion when charging through the Mercado Pago payment platform.

14. Booking cancellation

The Driver may cancel a booking up to 48 hours before the rental start date, and TripWip will instruct the payment platform (Mercado Pago) to refund the payment made, deducting from the refund amount any chargebacks and any other costs arising from the booking and refund transactions charged by the payment method (Mercado Pago), which will be borne by the Driver.

Any rental cancelled less than 48 hours in advance, or even during its performance, will not give rise to any refund by the payment platform used (Mercado Pago), TripWip and/or the Owner to the Driver.

If the Owner or Commercial Owner fails to deliver the vehicle under the agreed conditions for any reason not attributable to the Driver, the Driver may choose to: (i) accept, subject to availability, another vehicle with similar characteristics listed on the Platform, without TripWip guaranteeing the availability of a replacement or bearing any additional costs or price differences; or (ii) request that the Owner or Commercial Owner refund the money paid for the rental, including the booking.

If a refund applies, it will be made to the payment method loaded by the Driver on the Platform. Once the refund has been processed from the Mercado Pago platform, it may take between 5 and 10 days for the amount to appear on the user's account statement.

15. Vehicle delivery and return

Owners and Drivers will agree between themselves on the vehicle delivery and return points. Upon delivery of the vehicle, the Driver must pay the outstanding rental amount, in accordance with clause 13 (Payment method). For their part, the Owner will deliver to the Driver, together with the vehicle, a set of keys and all the documentation and items required to drive: a copy or original of the vehicle registration card, a copy of the insurance policy, a first aid kit, regulatory warning triangles manufactured under IRAM standards, a spare tire, a jack and a fire extinguisher (multi-purpose, one kilogram, dry powder), all of which must be returned together with the vehicle at the end of the rental.

Additionally, at the start of the rental, under the Owner's supervision, the Driver must take the following photos of the vehicle through the Platform: front, rear, right side, left side, front interior, rear interior, mileage on the dashboard and fuel level on the dashboard. If the Driver does not take the corresponding photos, they may be adversely affected in the event of disputes regarding the condition of the vehicle at the end of the rental and may eventually have to bear the costs of missing items, defects or damage.

Upon return of the vehicle, the Owner must inspect it and, if any missing equipment or damage is found, notify TripWip within the first 24 hours after the end of the rental through the means provided on the Platform for this purpose, in accordance with clause 19 (Claims, Charges and Penalties). Additionally, at the end of the rental, the Owner will have 24 hours to take the following photos of the vehicle through the Platform: front, rear, right side, left side, front interior, rear interior, mileage on the dashboard and fuel level on the dashboard. An Owner or Commercial Owner who does not take the photos within this period will be responsible for any missing items, defects or damage and may not file a claim against the Driver or TripWip.

16. Early termination of the rental

Only the Driver may terminate the rental early during the contracted period for personal reasons, which will not give rise to any refund of the price, chargebacks or any other associated cost by the payment platform used (Mercado Pago), TripWip or the Owner.

If the Driver chooses to terminate the rental early, the Driver must contact the Owner to arrange the early return of the vehicle, under the terms of clause 15 (Vehicle delivery and return). Notwithstanding the foregoing, when the reasons for termination are due to breaches of the conditions undertaken by the Owner or to the impossibility of using the vehicle for the purposes set forth in the offer (including force majeure not attributable to the Owner or any cause not attributable to the Driver), the provisions of clause 14 (Booking cancellation) for cases of breach by the Owner will apply.

17. Reporting damage or incidents with the vehicle

Any incident occurring during the rental period must be reported immediately (before the Driver takes any action) to the Owner and to TripWip, through the channels provided on the Platform for this purpose, and to the corresponding insurer. The Driver will have the insurer's contact information available on the Platform. This applies in the event of an accident or any type of incident affecting the integrity of the vehicle, regardless of its magnitude, in order to request the intervention of the Insurance if necessary.

If third parties are involved in the incident, the Driver will be responsible for ensuring that such third parties file the corresponding claims with their own insurers, in order to properly manage coverage and enable exemption from payment of the deductible, where applicable.

Compensation for loss of earnings: in the event of an incident affecting the availability of the vehicle, TripWip is not responsible for financial compensation arising from loss of income from rentals not carried out or for providing a replacement vehicle. The Owner accepts that, in such an event, they may be temporarily unable to operate their vehicle on the Platform, without this giving rise to any obligation of compensation on the part of TripWip.

18. Dispute mediation and use of the Security Deposit

If missing equipment or damage to the vehicle is found during the rental or upon return of the vehicle, the Owner may, on their own behalf, order that the Security Deposit be applied or, where applicable, order that the damage be charged to the card provided and stored by Mercado Pago, provided that the claim has been filed within the period set forth in clause 19 (Claims, Charges and Penalties), except for the exceptions established therein. In such case, the Driver accepts that TripWip will not be able to release the Security Deposit to the Driver. However, TripWip will mediate between both parties to seek an agreed solution to the dispute. The Driver hereby accepts this form of mediation and recognizes as valid, for the purpose of ending the dispute, the decisions of TripWip that are accepted by the Owner.

The Driver accepts and acknowledges that the Security Deposit does not constitute a cap or limit on recoverable damages and may not be suitable or sufficient to cover all the damage sustained. The Driver shall be liable to the Owner for all damage sustained by the vehicle during the rental period that is not covered by the Insurance policy taken out by the Owner. If the damage is covered by the Insurance, the Driver must bear all costs associated with the payment of the deductible, excess or other costs related to activating the Insurance, which may be deducted from the Security Deposit or charged to the card provided by the Driver.

For TripWip to be able to manage the corresponding charge for damage to the vehicle, the following are mandatory requirements:

  • The Driver and the Owner must file the relevant claim with the vehicle's insurer.

  • The incident must be reported through the TripWip app.

In cases where a third party is responsible for the accident, the Driver must collect the necessary information about the third party involved, including: the third party's full name, contact number, license plate of the third party's vehicle and any other information requested by the insurer. Failure to provide this information may prevent the Driver from being exempted from the cost of the deductible. Furthermore, without this information, the security deposit held may not be released until the final resolution of the process. The responsibility for filing the claim and providing the necessary information lies with both the Driver and the Owner. TripWip may pass the corresponding charge on to the Driver only if it has the claim filed with the insurer and a repair quote for the damage.

19. Claims, Charges and Penalties

The parties may file a claim for the following reasons:

  1. Traffic accident.

  2. Partial or minor damage to the vehicle.

  3. Fines.

  4. Tolls.

  5. Vehicle cleaning.

  6. Excess mileage (max. 300 km per day, unless a different limit is indicated in the listing).

  7. Misconduct (unresponsive, failure to meet conditions, etc.).

  8. Issues with delivery/return times.

  9. Refunds for cancellation.

  10. Claims regarding app functionality.

For the different claims, TripWip may apply the following charges or penalties to the relevant parties, taking into account the respective service fees:

  1. Fines: the amount of the fine + an administrative fee of USD 25, which will be charged to the Driver.

  2. Tolls: the amount of the tolls + an administrative fee of USD 5, which will be charged to the Driver.

  3. Vehicle cleaning: a fee ranging from USD 10 to USD 25, depending on the condition of the vehicle, will be charged to the Driver. 100% of this amount will be paid to the Owner.

  4. Excess mileage: each extra kilometer will cost USD 0.25, which will be charged to the Driver. USD 7 will be deducted from the total payment to the Owner as a claim management fee.

  5. Misconduct: the user's account (Driver or Owner) may be deactivated after an assessment.

  6. Delays in delivery/return: a fee of USD 10 will be charged for each hour of delay. This amount will be split into USD 5 for the affected party (Driver or Owner) and USD 5 for TripWip.

  7. No-show: the Driver will be charged the full amount of the booking, with no refund. The Owner may request 50% of this amount as compensation. This compensation will only be valid if requested within 24 hours after the start of the rental.

  8. Cancellations: if the Driver cancels the rental within 48 hours before its start, the full amount of the booking will be charged, with no right to a refund. The Owner may request compensation equivalent to 50% of the total booking amount and must make such claim within 48 hours after the cancellation. After this period, the right to request such compensation will be lost. However, if the cancellation is made within 15 minutes after the rental is confirmed, TripWip may, at its sole discretion and as an exception, grant a full refund to the Driver, provided it considers that there are reasonable grounds for doing so (such as a booking error, immediate booking of another rental or urgent situations). In these cases, no compensation will be due to the Owner, nor will 50% of the booking be paid.

  9. Misuse or misappropriation of the vehicle: misuse or misappropriation of the vehicle means any situation in which the Driver: keeps the vehicle beyond the rental period without the express and documented authorization of the Owner; refuses to return the vehicle despite explicit requests from the Owner or TripWip; or makes modifications, travels outside permitted areas or makes unauthorized uses as set forth in these Terms and Conditions. In these cases, TripWip reserves the right to apply penalties in addition to those established for delays, as well as to suspend or cancel the Driver's account and take the corresponding legal action. Likewise, when the Driver engages in this type of conduct and TripWip is unable to collect the amounts associated with the hours or days of misuse, the Platform may compensate the Owner for the equivalent of the vehicle's daily rental rate for each additional day of unauthorized use, up to a maximum of 2 days and provided that the Owner has not contributed, by action or omission, to such situation. Under no circumstances will a rental extension be considered valid if it was not processed through the Platform or confirmed in writing through TripWip's official channels. Agreements made outside the app, even if verbal or informal, will not be valid for claims.

Deadline for filing claims. The Owner or Commercial Owner will have a maximum period of 24 (twenty-four) consecutive hours, counted from the rental end time recorded on the Platform, to file through the official channels provided for this purpose any claim arising from the rental, including, by way of example and without limitation: damage to or missing items from the vehicle, fuel shortfall, cleaning, excess mileage, unpaid balance of the rental price, late return, mechanical failures attributed to the Driver and any other item that may give rise to a charge to the Driver or affect the Security Deposit. The claim must be accompanied by the photographic evidence and documentation required under clause 15 (Vehicle delivery and return). If this period expires without the claim having been duly filed, the vehicle will be deemed to have been returned in accordance with the agreement and without objections, and the right of the Owner or Commercial Owner to claim such items from the Driver, the Security Deposit and/or TripWip will lapse, and TripWip will not manage any charge, mediation or compensation for such items. The only exceptions to this deadline are: (i) traffic fines and tolls, which are governed by the special periods set forth in clause 11 (Tolls and fines); and (ii) incidents involving the Insurance that have been duly and timely reported in accordance with clause 17 (Reporting damage or incidents with the vehicle). Compensation for no-shows and cancellations is governed by the specific periods set forth in items 7 and 8 of this clause, and the inspection of mechanical failures by the periods set forth in clause 9.1 (Mechanical failures), provided that the failure has been reported within the 24-hour period established herein.

20. Ratings

Once the rental has ended, the Driver will be able to rate the Owner. This rating will become part of the Owner's profile and will serve as a guide for future Drivers. Additionally, the Driver accepts that at the end of a rental the Owner will be able to rate them, which will also serve as a reference for other Owners when receiving future rental requests. TripWip reserves the right to edit and/or delete any comments deemed inappropriate or offensive. It also reserves the right to exclude or penalize Drivers or Owners who are the subject of repeated negative comments.

21. Security and data protection

TripWip uses technology to protect the information provided by Drivers. The Personal Data registered on the Platform will not be transferred to third parties without the Driver's prior authorization and will be processed exclusively by TripWip, except for access to data that may be necessary for the rental (by the Owner), for the provision of the Insurance or for processing payments and refunds through the payment method (Mercado Pago). TripWip will implement reasonable technical, physical, organizational and legal measures to preserve the security of the personal data required from users, which can be consulted in our Privacy Policy.

TripWip will assume the responsibilities that may correspond to it under applicable personal data protection legislation, on the basis of the following principles: (i) the Personal Data that TripWip provides to the parties mentioned in the preceding paragraph will be the exclusive property of TripWip; (ii) the provision of Personal Data by TripWip, by any means, will not be considered a disclosure of data, but rather mere access to such data as a necessary element for the provision of the Services.

It is important to note that vehicle Owners who accept these terms and conditions will be subject to tax obligations on the income obtained through rental agreements. Therefore, TripWip asks them to comply with their corresponding tax obligations.

22. Limitation of liability

TripWip is not a party to the rental agreement between the Owner and the Driver and is not responsible for the listing of the vehicle, nor for the execution or performance of such agreement. The Driver accepts that any act carried out by TripWip in relation to the rental in accordance with these GTC (among others: taking out the Insurance, holding the Security Deposit, charges for incidents, fines, tolls, fuel shortfalls or exceeding the mileage limit) will be carried out on behalf of the Owner, who is solely responsible and to whom any claim must be addressed in case of disagreement. TripWip will not be responsible for the fulfillment or monitoring of the obligations assumed by Owners and Drivers.

Each Owner is solely responsible for obtaining all permits or authorizations required by national, provincial and/or municipal authorities to offer their vehicle for rent, as well as for any other legal, regulatory or contractual obligation related to the use of their vehicle. Therefore, when entering into rentals, the Owner does so in their own name and at their own risk and responsibility.

Assignment of management: the Owner of the vehicle registered on TripWip acknowledges and accepts that, if they delegate the management of their vehicle(s) to a third party for handling bookings, rentals or any other operation within the Platform, such delegation is their sole responsibility. TripWip disclaims any liability arising from errors, breaches, disputes or damages that may arise from the acts or omissions of the manager appointed by the Owner. The Owner must ensure that the manager acts in accordance with the terms and conditions of the Platform and will be jointly and severally liable for any obligation or damage arising from such relationship.

TripWip will not be responsible for any aspect related to the vehicles or the rentals, including but not limited to the existence, quality, quantity, condition, integrity or legitimacy of the vehicles offered by Owners, the capacity of Owners and Drivers to enter into contracts or the truthfulness of the personal data provided by them.

The Driver accepts and acknowledges that software and computer equipment (or hardware) are subject to failures, whether in their own operation or in their systems. Likewise, the Driver knows and accepts that there are no anti-fraud or encryption systems that cannot be circumvented or breached in some way. Consequently, the Driver fully assumes that they must permanently adopt the preventive measures that are customary in the activity, in order to prevent failures in the Platform and the associated software or hardware from causing them or third parties any type of damage or loss. In accordance with the foregoing, the Driver accepts and acknowledges that there may be restrictions or interruptions of the Services and of access to the Platform as a result of the failures or incidents described in the preceding paragraph, as well as those caused by updates or improvements to the Platform, and that these will not give rise to any right to compensation or to any reduction and/or discount on the amounts the Driver must pay to TripWip.

23. Amendments to the Terms and Conditions

Drivers and Owners are aware that TripWip may amend these Terms and Conditions at any time it deems appropriate without the need to inform Drivers and Owners of such amendment. The current version will be available on the Platform, and Drivers and Owners are responsible for reviewing it periodically. It is hereby made clear that use of the Platform implies acceptance of the Terms and Conditions in force at the time of use.

These Terms and Conditions will be deemed accepted when the Owner begins to use the Platform and will remain in force until the Platform is cancelled or discontinued. TripWip reserves the right to terminate the GTC, as well as to amend them at any time and/or discontinue the Platform or temporarily suspend its use, without this giving rise to any claim or compensation in favor of the Owner.

24. Dispute resolution

In the event of any dispute between the Parties, jurisdiction is vested in the Ordinary Courts of the City of Buenos Aires or of the corresponding province, and the dispute will be governed by the laws of the Argentine Republic.

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