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Why might the held amount be higher than the initial deposit?

The amount held as a security deposit may be higher than the initial base amount due to different factors related to the reservation and the use of the vehicle:

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Damage deductible

  • If an incident occurs and the insurance needs to be activated, the deposit will be used to cover the applicable deductible.

Minor damage repairs

  • If the damage is below the deductible amount, the retained deposit may be used to cover the necessary repairs.

Special cleaning

  • If the vehicle is returned in a condition that requires deep cleaning (e.g., excessive dirt, odors, stains)

Extra mileage

  • If the included mileage limit is exceeded

Fines or tolls

  • Traffic violations or unpaid tolls incurred during the rental

These charges may:

  • Be held preventively

  • Or be applied after the reservation is completed

If you need more information about the retained amount, please contact support and we will provide you with the details.

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