How do I request reactivation of my car after it was suspended?

This can happen for two reasons:

The acceptance rate measures how many requests you accept out of the ones you receive. If you reject several requests or let 24 hours go by without responding, the request is cancelled and counts against you. When the rate drops too low, the car may be disabled.

Strikes are warnings you receive, for example, for repeatedly not responding to requests, cancelling confirmed bookings without a valid reason, or leaving a driver without a car at the last minute. If they add up, the car may be suspended.

To request the reactivation of your car, fill out this form. We will review your case and send you updates by email: https://app.flokzu.com/public/04eedLHOST