At TripWip, fuel works simply: you return the car with the same level you received it with. Here's how it works, step by step.
1. Level at pickup
When you pick up the vehicle:
Check that the fuel level matches what the host indicated.
Take a clear photo of the dashboard showing the level before you start the trip.
This serves as proof if there's any question when you return it.
2. Level at return
At the end of your trip:
Return the car with the same fuel level you received it with.
It doesn't need to be full unless you received it full; what matters is that the level is equivalent.
If you refuel before returning it, keep the receipt: it serves as proof if there's any discrepancy.
If you return it with less fuel, the host can report it and these charges apply depending on how much is missing:
Uruguay: less than full but more than ¾: $500 · less than ¾ but more than ½: $1,500 · less than ½: $2,000.
Mexico: less than full but more than ¾: 500 MXN · less than ¾ but more than ½: 750 MXN · less than ½: 1,000 MXN.
Argentina: less than full but more than ¾: 45,000 ARS · less than ¾ but more than ½: 75,000 ARS · less than ½: 100,000 ARS.
Important: If you return the vehicle with less fuel than it had at the beginning of the rental, the host has a maximum of 24 consecutive hours from the rental end time recorded on the platform to report the fuel shortage and submit the corresponding claim.
Therefore, we recommend checking the fuel level when returning the vehicle and making sure it is clearly documented in the final vehicle photos.
3. If the starting level doesn't match
If the fuel level doesn't match what was agreed or what the booking shows when you pick up the vehicle:
Don't start the trip without letting us know.
Contact TripWip support right away from the app and attach photos of the dashboard.
If you need to file a claim, do it from the app and attach photos of the dashboard at the start and end of the rental.
4. If you return it with more fuel
There are no refunds or compensation for the extra fuel.
We recommend adding only what you need to match the level you received the vehicle with.
If you have questions about fuel, write to us through the app chat.
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