⏱ 1. Respond as soon as possible
Accept the reservation quickly: Quick responses build trust with the driver and increase your visibility on the platform.
If you need more information or to adjust details (like proceeding with the reservation but suggesting a different time), you can contact the TripWip support team for assistance before making a decision.
📅 2. Confirm the reservation details
Check the date, time, and place of delivery.
Make sure you can meet the indicated time.
Choose a safe and accessible meeting point for both.
🚗 3. Prepare your car to be in its best condition
A clean and well-maintained vehicle not only builds trust but also helps receive better ratings.
Exterior and interior cleaning: Wash the car, vacuum it, and remove personal items.
Basic check: Check oil, fuel, brake fluid, and coolant levels.
Tire pressure: Adjust it to the manufacturer's recommendation.
Accessories: Make sure to include everything the vehicle offers (fire extinguisher, spare tire, tools).
Fuel tank: Comply with the policy indicated in your ad.
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📄 4. Documentation and requirements
Have the documents that prove the vehicle is authorized to drive on hand.
Confirm that they match what is registered in the app.
In Uruguay, remember that you will need to request payment for the rental from the driver (in cash or transfer, as you indicate).
🤝 5. At the time of delivery
Be punctual and deliver the vehicle at the agreed location.
Take a quick tour to check the condition of the car with the driver.
Make sure the driver takes and uploads to the app photos of the vehicle (exterior, interior, and mileage) before using it.
Explain any important details about the car's operation.
📷 6. After the rental
Check the condition of the vehicle upon receiving it.
Take and upload the return photos in the app.
Report any incidents as soon as possible through TripWip's channels.
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