TripWip

If your car has a failure after a rental, follow these steps to report it and receive assistance.

I Detected a Mechanical Failure After a Rental: What Should I Do?

What happens if fines and/or charges are incurred during the rental period?

Is a driver delayed with the return? Discover what to do if your car is not returned on time on TripWip and how to easily resolve it.

What to do if the driver returns the car late?

Learn how to improve your rating as a host on TripWip with good practices in delivery, communication, and request acceptance.

How to Improve Your Rating as a Host

Ready-to-use templates to coordinate trips with your travelers: delivery, return, and key messages via chat.

Message Templates for Coordinating Trips

Learn how to set and communicate clear rules in your car to enhance the experience and avoid misunderstandings.

How to Set Clear Rules in Your Car?

Learn how to offer extras like car seats or GPS, how to charge for them, and where to promote them in your listing.

Can I offer extras (car seats, GPS, etc.)?

Travel safely with TripWip: keep your car in good condition for more bookings and fewer issues with each rental.

Vehicle Maintenance and Condition Requirements

Discover the best practices to increase your bookings on TripWip. A practical guide to make the most of your vehicle.

Strategies to Get More Bookings on TripWip

Congratulations! Your vehicle is now on TripWip and a driver has chosen it for their next trip. Keep the following in mind:

📩 What to do when you receive your first booking

You have a confirmed reservation, now coordinate the delivery!

How to Coordinate the Delivery and Return of the Car

It's not common, but it's important to know how to act to protect your time and your vehicle.

What to do if the driver does not show up

We understand that unforeseen events can arise, but canceling a reservation has a significant impact. Here’s what you need to know:

How to Cancel a Reservation as a Host

We work to ensure that every trip goes as planned. That's why we ask hosts to avoid canceling already confirmed reservations.

Cancellation Policies for Hosts

Learn about the most common mistakes that lower your car's visibility and how to avoid them to receive more bookings.

Common Mistakes That Lower Your Car's Visibility

We show you how to select the bank account where you will receive your payments.

How to Set Up Your Bank Account (MX)

Review the host's responsibilities and key steps to ensure a safe experience with each rental.

Rental Agreement: Host Responsibilities

Learn how to leverage your drivers' reviews to build trust, enhance your profile, and secure more bookings on TripWip.

How to Get Reviews to Attract More Guests?

Learn how to use the chat in the app to communicate with the driver after approving a rental and coordinate everything simply and securely.

How to use the chat with the user in the app?

Discover the keys to stand out as a host on TripWip, receive more bookings, and provide a better experience for drivers.

How to be a Featured Host?

Example guide to leave in your vehicle with rules and useful information. Adapt it so the driver has the important details at hand.

How to Leave Instructions in the Car?

Guides to provide great service as a host

Host Service Guides

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.