TripWip

If your car has a failure after a rental, follow these steps to report it and receive assistance.

I Detected a Mechanical Failure After a Rental: What Should I Do?

What happens if fines and/or charges are incurred during the rental period?

Is a driver delayed with the return? Discover what to do if your car is not returned on time on TripWip and how to easily resolve it.

What to do if the driver returns the car late?

Learn how to improve your rating as a host on TripWip with good practices in delivery, communication, and request acceptance.

How to Improve Your Rating as a Host

Ready-to-use templates to coordinate trips with your travelers: delivery, return, and key messages via chat.

Message Templates for Coordinating Trips

Learn how to set and communicate clear rules in your car to enhance the experience and avoid misunderstandings.

How to Set Clear Rules in Your Car?

Learn how to offer extras like car seats or GPS, how to charge for them, and where to promote them in your listing.

Can I offer extras (car seats, GPS, etc.)?

Tips to improve your host profile on TripWip and attract more bookings with photos, clear rules, and good communication.

How to Optimize Your Host Profile?

Travel safely with TripWip: keep your car in good condition for more bookings and fewer issues with each rental.

Vehicle Maintenance and Condition Requirements

Discover the best practices to increase your bookings on TripWip. A practical guide to make the most of your vehicle.

Strategies to Get More Bookings on TripWip

How to Decline a Reservation Without Penalty

Congratulations! Your vehicle is now on TripWip and a driver has chosen it for their next trip. Keep the following in mind:

📩 What to do when you receive your first booking

You have a confirmed reservation, now coordinate the delivery!

How to Coordinate the Delivery and Return of the Car

It's not common, but it's important to know how to act to protect your time and your vehicle.

What to do if the driver does not show up

We understand that unforeseen events can arise, but canceling a reservation has a significant impact. Here’s what you need to know:

How to Cancel a Reservation as a Host

We work to ensure that every trip goes as planned. That's why we ask hosts to avoid canceling already confirmed reservations.

Cancellation Policies for Hosts

Learn about the most common mistakes that lower your car's visibility and how to avoid them to receive more bookings.

Common Mistakes That Lower Your Car's Visibility

We show you how to select the bank account where you will receive your payments.

How to Set Up Your Bank Account (MX)

Review the host's responsibilities and key steps to ensure a safe experience with each rental.

Rental Agreement: Host Responsibilities

Learn how to leverage your drivers' reviews to build trust, enhance your profile, and secure more bookings on TripWip.

How to Get Reviews to Attract More Guests?

Learn how to use the chat in the app to communicate with the driver after approving a rental and coordinate everything simply and securely.

How to use the chat with the user in the app?

Discover the keys to stand out as a host on TripWip, receive more bookings, and provide a better experience for drivers.

How to be a Featured Host?

Example guide to leave in your vehicle with rules and useful information. Adapt it so the driver has the important details at hand.

How to Leave Instructions in the Car?

Guides to provide great service as a host

Host Service Guides

Find answers and get help from Intercom Support and Community Experts

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