As a host you can cancel a booking from the app, but doing so has consequences: every cancellation automatically reduces your car's visibility in search and affects your reputation as a host. Here's how the full policy works.
How do I cancel a booking as a host?
You cancel from the app, on the booking in question. When you confirm the cancellation, the driver is notified automatically.
What are the consequences for me as a host?
Every cancellation, even an early one, has two automatic consequences:
Less visibility in search: TripWip's algorithm lowers your car's position in the results.
Loss of reputation: it affects your track record as a host in the eyes of future drivers.
That's why cancelling should always be the last resort.
What happens to the driver when I cancel a booking?
When you cancel as a host, TripWip takes care of three things:
Refunds the booking amount to the driver.
Returns the security deposit, if it had already been held.
Gives the driver a compensation voucher to use on a new rental.
At the same time, the TripWip team looks for a replacement option for the driver. The less notice your cancellation gives, the harder it is to find them another car.
What can I do to avoid having to cancel?
Cancellations can usually be avoided with a few basic habits:
Keep your calendar up to date and block the dates when the car isn't available.
Check that the car is roadworthy before accepting a booking.
Do preventive maintenance on the vehicle regularly, to avoid mechanical surprises.
These three habits keep avoidable cancellations to a minimum and protect your visibility, your reputation and, above all, your income.
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