Cancelling doesn't carry a financial penalty, but it does lower your acceptance rate and your visibility. If a driver cancels on you with less than 48 hours' notice, you can claim 50% of the booking amount.
What happens if I cancel a reservation?
How does it affect my profile?
Currently, there is no financial penalty for the host, but there are consequences for your profile:
Lower visibility of your vehicle in search results, as each cancellation reduces your acceptance rate, a key indicator for your vehicle to be chosen by more drivers.
Loss of reputation, which may reduce your future bookings.
What happens to the driver?
Our team will look for a substitute option for the affected driver, but if the change occurs with little notice, relocation may be more difficult and affect the user experience. Therefore, try to avoid canceling whenever possible.
In any case, we understand that unforeseen events may arise. You can always contact our support team so we can review your case and prevent it from affecting your acceptance rate if it is not warranted.
To learn how to cancel a reservation, visit this article.
What happens if my reservation is canceled?
If the cancellation occurs up to 48 hours before the trip starts, there will be no cost for the driver. In that case, there is no compensation for the host.
If the cancellation happens after that point, the money charged to the driver for the booking is not refunded and the host can request compensation equal to 50% of the booking amount, within 48 hours of the cancellation. After that, the right to claim it is lost.
Exception: if the booking is cancelled because the payment could not be taken or the driver's deposit could not be held, the driver is fully refunded and no compensation arises, because the rental never actually went ahead.
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