1. Avoid canceling whenever possible
A cancellation can leave the driver without enough time to find another vehicle.
If you cancel within the 48 hours prior to the start of the rental, the impact is greater and can affect users' trust in your listings.
⚠️ 2. How it affects your profile
Each cancellation reduces your acceptance rate, a key indicator for your vehicle to be chosen by more drivers.
📞 3. If there is no other option
Contact the TripWip support team as soon as possible to inform them of the reason.
If it is a technical issue or temporary unavailability, we could help you reschedule instead of canceling.
Communicate the situation to the driver so they have time to look for alternatives.
💡 Best practices to avoid cancellations
Keep your calendar updated in the app.
Confirm that the vehicle is available before accepting each reservation.
Perform preventive checks to avoid last-minute mechanical issues.
Remember: Canceling a reservation is not just a procedure, but an action that can affect your reputation and another user's travel experience. Use this option only when absolutely necessary.