If the driver doesn't turn up at the start of the booking, wait up to 1 hour from the scheduled start time. Once that hour has passed with no word from the driver, it's officially a no-show: you get paid the full amount of the booking and the car is free for other rentals. The protocol is the same in Uruguay, Argentina and Mexico.
Here are the steps in detail.
How long do I have to wait before treating it as a no-show?
Up to 1 hour from the scheduled start time of the rental, with no advance notice from the driver. After that, it's officially a no-show.
If the driver arrives within that first hour of delay, it counts as arriving late (not a no-show) and the booking carries on as normal.
While you're waiting, we recommend:
Messaging the driver through the app's chat to confirm what's happening.
If there's no reply, asking the TripWip team for help from the contact button in the app or through your market's official channels.
What happens with the booking payment if the driver doesn't show up?
You get the full amount of the booking: the same amount the driver was charged when they made it. A no-show doesn't affect your income as a host.
What happens to the car after a no-show?
Once the no-show is confirmed, the car is free for other rentals. You can offer it again on the calendar without waiting for the original booking period to end.
What evidence do I need to keep?
So that TripWip can verify that the no-show really happened, keep:
The chat messages with the driver (your attempts to reach them, the lack of reply).
Photos of the place and the time at the agreed meeting point.
This is the documentation the TripWip team uses to confirm the case and release the full payment for the booking.
How do I tell TripWip that the driver didn't show up?
Ask the TripWip team for help through:
The contact button in the app.
The official contact channels for your market (Uruguay, Argentina or Mexico).
The team will tell you how to proceed and will check the information you share with them.
How can I stop a driver from not showing up?
No-shows usually become rarer with two simple habits:
Confirm the booking and the meeting point through the app's chat a day or two before the start.
Share clear landmarks and a location pin so the driver can get to the agreed spot without any trouble.
Clear communication beforehand cuts down on misunderstandings and late arrivals.
Does the no-show protocol change by country?
No. The no-show protocol is the same in Uruguay, Argentina and Mexico: the same 1-hour tolerance, the same compensation for the host, the same way of reporting it.
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