Our Cleaning Policy
It is important to return the car in the same clean condition in which you received it.
If you smoke in the vehicle or return it dirtier than it was initially, the owner may request a cleaning fee. To assess this fairly, our team will compare the photos and cleanliness rating at the start of the rental with the final photos, as well as those provided by the owner.
Cleaning Fees
Our team decides whether to apply a fee based on the type and severity of the dirt. This fee may apply to both the interior and exterior of the car. If both areas are dirty, two cleaning fees may be charged: one for the interior and another for the exterior.
Cleaning Fees by Country:
Uruguay:
Light dirt: 10 USD
Excessive dirt: 25 USD
Mexico:
Light dirt: 250 MXN
Excessive dirt: 600 MXN
The amount of the cleaning fee will be passed directly to the vehicle host.
Cleaning Compensation
If at the start of your rental the car is still dirty from the previous driver, you can contact our customer service so we can help you find a solution. Here’s how to do it:
Clean the interior and/or exterior of the car (see some tips below).
When returning the car, take clear photos of the interior and exterior and send them to us.
Pet Policy
Drivers must understand and agree that pets are not allowed in a vehicle, except in those that indicate in their description as "Pet Friendly". In all cases, drivers must ensure that pets have a seat cover during the rental and return the vehicle clean.
Transporting your pet in a non-pet-friendly vehicle will result in a cleaning charge, as mentioned above.
Claim Process
If you need to file a cleaning claim, you will need to fill out the following form. Our team will contact you as soon as possible.