The check-in is done by the driver when picking up the car and the check-out by the host when getting it back, both with 8 mandatory photos in the app. Without them the trip cannot be started or closed.
š CHECK-IN (start of the trip) ā by the driver
This process must be done by the driver when receiving the car.
Open the TripWip app and go to your booking.
The āStart tripā button becomes available 1 hour before the booking starts.
Before starting the trip, you must take 8 mandatory photos of the vehicle:
Front
Rear
Left side
Right side
Front interior
Rear interior
Dashboard (with the fuel level and the mileage clearly visible)
Any other angle that shows the general condition of the car
Make sure the photos are clear and show every part of the vehicle.
Once the photos are uploaded, tap āConfirm photosā.
That's it! You can now start the trip when your booking time begins.
Remember that the window to upload the start-of-rental photos closes 4 hours after the booking's start time.
š CHECK-OUT (end of the trip) ā by the host
This process must be done by the host (the car's owner) when the trip ends.
The āEnd bookingā button becomes available 1 hour before the trip ends, in the "My trips" section.
The host has to take the same 8 photos the driver took at the start:
Front
Rear
Left side
Right side
Front interior
Rear interior
Dashboard (fuel level and final mileage)
General condition of the vehicle
The photos are mandatory in order to close the trip.
Once every image is uploaded, tap āEnd tripā. If the host does not upload the required photos, the trip will remain marked as "in progress" until this step is completed. This ensures that the vehicle's condition is properly documented before finalizing the trip.
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ā Leaving a review
When the trip ends, both the driver and the host get a notification to rate each other and leave a review.
You can rate your experience on communication, punctuality, the condition of the vehicle and how well the rental terms were met.
Reviews help build trust within the TripWip community š¬.
š ļø If you need to report damage or an expense
If during or after the trip you notice any damage, expense or problem, follow these steps:
Don't close the booking until you have taken the relevant photos of the damage or the situation.
Contact our support team straight away:
From the app: āContactā ā āReport a problemā
Or by email to [email protected]
Include the booking number and a short description of what happened.
Our team will look at the case and guide you through resolving it.
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