TripWip

At TripWip, to ensure a pleasant experience for both parties, we give you the option to chat with your host once the rental has been accepted.

How do I communicate with the host?

Cards are managed from Profile → Payment methods: up to 4 per country, credit or debit, and the last one you add becomes the default.

How do I add, change or delete a card?

Each host sets their pick-up points and their price. How to see a car's points before booking and what they cost.

Can I pick up the car at the airport or at another address?

Fines are paid by the driver, plus a 10% administrative fee. Deadlines to claim in each country and when the host gets paid.

How fines are managed on TripWip during the rental

If you can't return the car on time, learn about the available options and how to avoid additional charges.

Did you delay in returning the car? Here’s what you should do

Discover how toll charges are managed when renting a car on TripWip. Learn who is responsible for payment.

How to report toll expenses?

If the car breaks down, you get a flat tyre or the battery dies: who to call in Uruguay, Argentina and Mexico, and who ends up paying for it.

Roadside Assistance

We explain what happens in case of cancellation, when a refund is applicable, and what alternatives you can choose as a driver.

What happens if I cancel or my reservation is canceled as a driver?

It applies if you cancel at least 48 hours ahead, or if the host cancels. It goes back to the same payment method and can take 5 to 10 days.

When and how do I receive a refund? Policies and steps to follow

If the host rejected your booking, find out what to do and how to quickly find another available car.

What happens if the host rejects my booking?

How much TripWip holds as a security deposit in Argentina, Uruguay and Mexico, and when it's released.

Is there a security deposit?

As a driver, it is essential to be aware of any fines or toll charges incurred while you have the car.

What to do if you receive a fine or toll charges during the rental period?

Properly checking in and out is essential to ensure the safety and transparency of each rental. Below we explain step by step how to do it from the app 👇

How to check in and check out of the rental?

Depending on how far ahead you book, the deposit is held when the booking is accepted or 72 hours before the trip. What happens if the charge fails.

When is the security deposit charged on TripWip?

Managing My Reservation

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