At TripWip, we have a clear and efficient process for handling traffic fines incurred during rentals. Our goal is to protect hosts and ensure that drivers take responsibility for these situations.
1. Charging fines to the driver
The driver's responsibility: every fine incurred during the rental period is the driver's responsibility.
Tokenised payment methods: we have a secure system that lets us charge the fine directly to the driver's registered card.
Administrative fee: TripWip applies an administrative fee of 10% of the fine, which is also charged to the driver.
2. Fine claims by the host
The host must tell TripWip about the fine, with the relevant details, through the claim form. The deadlines for reporting vary by country:
🇺🇾 Uruguay: up to 2 months from the date the fine is published on SUCIVE.
🇦🇷 Argentina: up to 90 days from the date the fine is published on the vehicle transport registry system.
🇲🇽 Mexico: up to 6 months from the date of the rental.
Once those deadlines pass, the host has to collect directly from the driver.
3. Transferring the payment to the host
Once TripWip validates the charge and collects it from the driver, it transfers the amount to the host by bank transfer. This process makes sure hosts don't end up out of pocket for fines caused by drivers.
Deadline for paying the host: TripWip pays the host within a maximum of 20 business days from the validation of the charge (this applies in Uruguay, Argentina and Mexico, under the current Terms and Conditions).
Recommendations for hosts and drivers
Drive responsibly: respecting traffic laws is the best way to avoid fines.
Report in good time: hosts should report any fine within their country's deadline to make sure it can be collected.
Check the status: hosts and drivers can check where the fine process stands from the TripWip app.
At TripWip we work to offer a safe, transparent experience, making sure every situation is handled fairly for both parties.
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