You can access roadside assistance if the vehicle has a breakdown, you get a flat tire, run out of battery, lack fuel, etc.
1. Do not drive if the dashboard shows a mechanical failure.
2. You should contact the host to inform them of what happened and request assistance.
3. If you need mechanical assistance, these are the steps to follow:
You will be able to access the corresponding roadside assistance service.
Uruguay:
Assistance should be requested from Auxicar by calling 2618 0000 – Option 1, mentioning that it is a vehicle rented through TripWip. Auxicar will verify the existence of an active rental through the vehicle's license plate number and, if necessary, will proceed with the assistance or towing of the vehicle to the location indicated in the rental information.
The cost of the service will initially be covered by TripWip and later the payment responsibility (Driver or Host) will be determined based on the primary diagnosis of the service. This diagnosis will only include obvious failures, such as battery discharge due to lights being left on. If a more detailed mechanical evaluation is required, it must be performed at an authorized workshop.
If the vehicle cannot continue moving without first visiting a workshop, it will be towed to the host's address.
Applicable rates:
Roadside assistance or towing service in the Metropolitan Area: $1,650 + VAT
Roadside assistance or towing service in the Interior: $1,950 + VAT
Extra kilometer: $89 + VAT (Assistance radius: 20 km)
Mexico:
Assistance can be requested from AXA by calling 800 900 12 92 and selecting option 1, and again option 1.
Argentina:
Assistance should be requested from IKÉ by calling 0800-122-2747. The service is available 24/7. It is important to indicate that it is a car rented through TripWip and to share the information requested by the operator.
The cost of the service will initially be covered by TripWip and later the payment responsibility (Driver or Host) will be determined based on the primary diagnosis of the service. This diagnosis will only include obvious failures, such as battery discharge due to lights being left on. If a more detailed mechanical evaluation is required, it must be performed at an authorized workshop.
If the vehicle cannot continue moving without first visiting a workshop, it will be towed to the host's address.
The cost of the service can range from $374 to $7,488 plus VAT per event, depending on the applicable scale.
TripWip acts impartially when evaluating each case and will ensure the correct allocation of costs according to the diagnosis.