Sometimes, during a rental, minor damages such as scratches or dents may occur that do not prevent the vehicle from being used. Although these may seem like simple situations, it is important to report them correctly so that they are covered by insurance and to avoid future problems.
What is considered a minor incident?
These are damages such as:
Scratches on the body
Minor dents on bumpers or doors
Small dents
Aesthetic details that do not affect the operation of the car
What to do if a minor incident occurs?
Even if the damage does not prevent the vehicle from being used, the ideal is to always report it to the insurance. Why?
Because many times it is difficult to estimate at the moment whether the repair will cost more or less than the deductible, and if it is not reported in time, the insurance will not cover it.
How is it reported?
The process is similar to that of a major incident:
The driver must notify the host as soon as possible
They must also report the incident in the TripWip app through the form: https://app.flokzu.com/public/04eedLSINIESTROS
They must file a report with the corresponding insurance:
Uruguay – Sancor Seguros: 0800 8500
Argentina – RUS Seguros
Mexico - AXA
You might find it useful to read:
📸 It is very useful to take photos of the damage at the moment to keep a record
What happens next?
The host contacts our team to follow up on the process
We evaluate whether the damage exceeds the deductible or not
If applicable, the repair is coordinated through a workshop
If the car can still be used, there is no need to suspend the rental