If you're waiting on a refund and you still don't see it in your account, don't worry. Here we explain the different types of refund on TripWip, how long each one takes, and what to do if it hasn't arrived.
Types of refund and how long they take
1. Refund of the security deposit When your rental ends, the security deposit is released automatically.
TripWip processes the return within 5 days of the rental ending.
After that, your issuing bank can take up to 15 days to show it.
2. Refund of the booking amount after a cancellation
TripWip processes the refund immediately after the cancellation.
From there, your bank can take up to 15 business days to show it.
3. Refund of the security deposit on a cancelled booking
It is processed at the same time as the refund for the cancelled booking.
The bank can take up to 15 business days to show it.
When do I get a refund after a cancellation? The Driver may receive a refund if:
They cancelled the booking up to 48 hours before the rental started.
The booking was cancelled by the host after having accepted it.
In the second case, you can also take another vehicle with similar characteristics, subject to availability. Chargebacks and MercadoPago costs, which are borne by the Driver, are deducted from the amount refunded.
When do I not get a refund? No refund is issued when the rental is cancelled less than 48 hours in advance or while it is under way.
More than 15 days have passed and you still don't see it on your statement?
Check that you started the process correctly (you should have received a confirmation email).
Check with your bank — some can take up to 15 business days.
Write to us on the chat with: your booking ID and the charge you're waiting on (booking, deposit, and so on).
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