Request the extension in the app, before the trip ends: open the ongoing rental in the Trips tab and tap extend trip. The host approves it and the difference is charged to the trip's payment method.
Step by step
Select the ongoing rental in the trips tab and press the extend trip button.
Choose the new return date and time. If the car is available, you'll be able to send the request to the host.
The host approves or rejects it. If they approve, the rental details are updated automatically and the corresponding charge is made.
If the request isn't approved, the rental is not extended and the original return date and time stand.
If the extension payment fails
You can try again. The trip is left with a pending payment and from that screen you pick another card and retry, as many times as you need. Until the payment goes through, the extension isn't confirmed.
Why you should always extend through the app
If you keep the car longer without extending the trip on the platform:
the rental has no coverage, and any damage or theft is on you;
extra hourly charges can apply, more expensive than the rental price;
the vehicle can be considered misappropriation or theft;
the account can be deactivated.
If you can't extend it from the app, write to us through our support channels and we'll help you.